Managing Users - Desktop
- Care Reality
How do I Manage Users?
Admin users can log in to FLO LMS from a desktop browser and navigate to the “Manage Users” tab in the LMS Navigation panel.
On this page, Admin users can see a snapshot of the learning progress of each registered user. This snapshot shows each user’s name, if they are currently active on FLO, when they were last active, how many lessons have been completed & how many lessons are still outstanding.
Admin users can click on each user to view more detailed information about their learning progress.
How many Users do I have?
You can see the number of available seats in your organisation in the top right of the Users page.
If you have available seats in your organisation, you can add more users to your organisation.
If you have no available seats remaining but need to add more users to your organisation, FLO Licence Holders can contact their Care Reality customer support representative & other users should contact their VR Learning Facilitator.
Add a User
If there are seats available within your licence, Admin users can click on the “Add User” button in the Manage Users screen.
To add a new user, you must:
provide an email address for the user - an invitation link will be sent to this email address
specify the type of user you are adding - Learner or Admin
Once a valid email has been input and a user type specified, the “Add User” button on this screen will be enabled and you can invite the users to your organisation.
The user you invite will receive an invitation email with a temporary password and a link to FLO LMS.
Please note: before new users can access the VR application they must first:
log in to FLO LMS
update their password
complete their user profile on the LMS
If the user can see their profile information on the dashboard, they have successfully registered their account.
Manage a User
Admin users can manage individual users by clicking on their row in the Manage Users screen.
This will then display a dashboard of the information & learning progress associated with that user’s account:
This screen shows the full learning progress of the selected user and provides access to User Management Tools.
User Management Tools
The User Management Tools currently available are:
Modify User Type
Resend Invite
Delete User
Please be aware: deleting a user is an action which cannot be undone and it will remove all associated data with that user. Only attempt to delete a user if you are certain that this action must be taken.
More User Management Tools will be available with future updates.
Modify User Type
If you require to change the user type of a registered account:
first, select the user type you wish to update the account to from the dropdown menu.
When a new user type is selected, the “Update User Type” button will become enabled.
Clicking on the “Update User Type” button will show this confirmation message:
If you are happy with these changes, click on “Update User” to complete the action.
Please note: please advise the affected user to refresh their browser session if they are already logged into FLO LMS and the changes have not taken effect.
Resend User Invite
If a user’s status is shown as “Invite Sent”, like the highlighted status below, the user has not yet accepted their invitation to FLO:
Invitations to FLO will expire after some time and a new invitation will be required to be sent to the user.
This can be done by selecting the user on the “Manage Users” page and clicking on the “Resend Invite” button under “User Tools”:
When the new invitation has been issued to the user, this will be confirmed to you as shown in the image below:
Delete a User
To delete a user, simply click on the “Delete User” button under User Management Tools:
You will have to confirm this decision in the displayed confirmation window:
Please be aware: deleting a user is an action which cannot be undone and it will remove all associated data with that user. Only attempt to delete a user if you are certain that this action must be taken.
If you require more available seats in your organisation, try this link.
If you are certain that the user must be deleted, click on the “Delete User” button in the confirmation window.